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Bugs / Re: Uninstaller stucks at "Comparing Please Wait"
« Last post by blue_lightning on January 20, 2014, 02:09:09 pm »
I have the same problem as Edi. The program I installed is Oracle VM VirtualBox

I have compress the files above in this file:

Never mind. Turns out it just taking too long to compare and make backup (~4 hours). Seriously this happens too often that I wish the next version would just come out already.
General Support / Re: analyse several systems with uninstaller portable
« Last post by Admin on December 04, 2013, 09:38:35 pm »
I guess you have two options:
a) You name stuff so you know whats what (e.g. "Fancy Program (computer a)" etc)
b) You rename the "log" folder manually depending on which computer you are using

I would probably prefer solution a myself, but solution b could be semi-automated by creating for instance a few batch-scripts (say a computerA.bat which renames "logsA" to "logs", launches ZU and waits for it to finish, then rename "logs" back to "logs"; a computerB.bat which is similar etc)
General Support / Re: Copy of Ignore List
« Last post by Admin on December 04, 2013, 09:34:15 pm »
"ignoreList.dat" in the program directory. Despite the extension it is just a plain text file...
General Support / Copy of Ignore List
« Last post by Gump on December 03, 2013, 04:09:26 pm »
Just wanted to start off by saying you have a great product. 

I was looking to see if it had been discussed but didn't see anything.  I did see someone requested a feature to export the ignore list but how about a work around.  I was trying to figure out where the ignore list was even stored but couldn't find it in a file or registry key.  Could you possibly just tell me where it is stored and I can make my own backup?  Thanks in advance.
General Support / analyse several systems with uninstaller portable
« Last post by Egust on November 06, 2013, 10:30:05 pm »
what happens when I analyse installations on several computer systems.

For example I have 2 computers:
- one with system and programs on c:
- on where those are seperated to c: and e:

How can I keep the information about the analysed installations seperate?
How can I prevent mixing?

Bugs / Re: Uninstaller stucks at "Comparing Please Wait"
« Last post by Admin on September 27, 2013, 07:40:36 am »
Hi Edi,

Could you email me the files "HKLM_1.txt", "HKU_1.txt", "files_1.txt", "HKLM_2.txt", "HKU_2.txt" and "files_2.txt" so I can try to investigate? I realize the files are rather big, but zip'ing (or rar'ing or 7z'ing etc) should help a lot.

I don't think the behavior is related to a security application though, but I guess you never really know...
My guess it's a brainfart on my part in the comparison-code --- something that should be fixed in the upcoming version as the comparison code (amount other things) have been completely rewritten. I can make no promises as to when the upcoming version will be released, though.
Bugs / Try in Safe Mode please.
« Last post by Kissol on September 26, 2013, 06:20:53 pm »
Hi Edi, it seems that the behaviour is related to a security application perhaps.

Please try to uninstall in Safe Mode to clarify that is not a Zsoft Uninstaller reported issue.

Also read this topic.

Good luck!  ;)
Bugs / Uninstaller stucks at "Comparing Please Wait"
« Last post by Edi August on September 25, 2013, 09:55:09 pm »
I think this is not really a new Topic - but I didn't understand the Problem.

Actually the program already worked.
 But now it again stucks at "Comparing Please Wait" with a high CPU  load.

I had cross linked data in the "All Users" account.
 Anyhow it worked when I excluded the crosslinked path.
 Now it is hanging again.

Is there a Explanation?
 (I thought at this stage it is only comparing lists that have been created in the steps before?)

Best regards
Bugs / Re: Window minimize on Vista AND Seven
« Last post by danicotra on August 23, 2013, 08:18:08 pm »
Same problem using portable version of Uninstaller on Windows 7... hope this could be fixed sooner or later...
Meanwhile, thanks to Marco for the workaround
... and must thank you ZSoft for your very nice piece of software!
General Support / Re: uninstall requiring reboot
« Last post by Admin on April 18, 2013, 07:43:19 am »
The strings are captured as the first thing...

So it goes like this:
1) You click "Uninstall"
2) ZU captures the strings and saves them to a file
3) ZU Launches the uninstall-process
4) The uninstall-process does its thing
5) When ZU "sense" that the uninstall-process has finished the small box in the bottom of the screen will appear --- but as the file was saved as the first thing you should be able to find it in the post uninstall manager any time after step 2...
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